Unexpected disconnections can happen to any player—whether it’s due to network dropouts, phone battery loss, or a glitch in your browser. Won66’s system is designed to detect mid-session disconnections and will attempt to automatically save the game state. If you were in the middle of a spin or wager when disconnected, the platform will process the outcome server-side and credit any winnings (if applicable) to your balance once you reconnect. You won’t be required to re-play a completed bet.
No, you won’t lose your winnings due to a connection issue. All game outcomes on Won66 are processed server-side through a secure RNG (Random Number Generator) or live dealer feed, not your device. This means even if your screen freezes mid-spin, the result is already recorded on the server. When you log back in, your session history will reflect the outcome of the disconnected spin. If winnings were due, they’ll be added to your account balance.
If you place a bet and your session cuts off before the result is displayed, Won66 automatically flags that round as ‘pending resolution’. Behind the scenes, the outcome continues to process as normal. Once your connection is restored, either:
This applies across pokies, live games, and table games. No need to worry about funds being stuck—our system reconciles all interrupted sessions.
Yes. In most cases, if a disconnection happens after a bet is submitted, the game engine continues to process your round. For example:
Won66 prioritises fairness and will never void an active wager unless there's a broader system issue.
Live dealer games have different rules when it comes to disconnections. If you get disconnected while playing a live table, here’s what happens:
To avoid disruption, try to maintain a stable network or play via desktop for extended sessions. But even if you’re dropped mid-round, Won66 ensures the outcome is logged and accessible.
Yes. Won66’s system is designed to retain your session status in the event of a forced logout or disconnection. Whether you’re in the middle of a bonus round or browsing promotions, your place is saved so you can pick up where you left off. Game progress, wallet balance, and unclaimed bonuses are never lost due to browser timeouts or mobile crashes. For pokies with progressive stages (e.g., free spins), you’ll resume from the start of the last completed round upon re-entry.
Won66 allows players a grace window to return after a disconnect. For most games, your session data remains cached for up to 60 minutes. In live dealer games, this window may be shorter depending on the table’s activity level. After this window:
If you're using a shared network or mobile data, consider reconnecting as soon as possible to minimise disruption.
Yes—if you are in the middle of a bonus round or feature game, Won66 ensures that your session is flagged and held open. Upon reconnection:
This applies to jackpot rounds, free spin features, and tiered progress-based games. You can also confirm the outcome in your session history. If there’s any discrepancy, contact support immediately with your game ID and timestamp.
While Won66 is optimised for all major platforms, disconnections can occur more often on:
For best results, keep your device updated, clear cache regularly, and avoid playing during high background app usage.
Mobile gaming is convenient, but it comes with its own risks. Here’s how Aussie players can reduce disconnection risks:
Won66 is mobile-first in design, but stable network access remains crucial for smooth gameplay. If you frequently face interruptions, consider playing during off-peak hours or via desktop for more complex games.
By understanding these key aspects of Won66’s disconnect policy, Australian players can enjoy peace of mind knowing that their gaming sessions, progress, and potential winnings are protected—even in the event of unforeseen network issues.