At Won66 Casino, we pride ourselves on offering 24/7 premium customer support to ensure your gaming experience is smooth, secure, and enjoyable. As Australia's top trusted online casino, we provide multiple fast-response channels for all player inquiries – from account questions to payment assistance and responsible gambling support.
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Licensed & Regulated – Northern Territory Government-approved operations
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Award-Winning Support – 95% customer satisfaction rating
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Australian-Based Team – Local experts who understand AUD banking
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Multiple Contact Options – Live chat, email, phone & social media
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Average Response Time Under 5 Minutes – For urgent queries
Instant connection to support agents
Available directly on website & mobile app
Average wait time: Under 2 minutes
Languages: English, Mandarin, Vietnamese
š¬ Click the "Live Chat" button (bottom right corner) to start
General Questions: [email protected]
Payments Team: [email protected]
VIP Concierge: [email protected]
Responsible Gambling: [email protected]
š§ Average response time: 1 hour (24/7 monitoring)
Australia Toll-Free: 1800 955 888
International: +61 2 8880 8888
Operating Hours: 24/7
VIP Dedicated Line: 1800 966 999
Facebook: @Won66CasinoOfficial
Twitter/X: @Won66Support
Instagram: @Won66_AU
Response Time: Within 30 minutes
Won66 Casino Pty Ltd
Level 5, 88 Pitt Street
Sydney NSW 2000
Australia
Password reset
Identity verification (KYC)
Self-exclusion requests
Deposit/withdrawal issues
AUD currency support
Cryptocurrency transactions
Game rules clarification
Technical issues
Fair play concerns
Deposit limit changes
Cooling-off periods
Problem gambling resources
We operate 24 hours, 7 days a week including holidays.
Yes! Our team includes Mandarin and Cantonese speakers.
Contact our Customer Relations Manager at [email protected]
Displayed in website footer: Northern Territory GC License #NTGC-8888
2024 Australasian Gaming Awards Winner – Best Customer Support
4.9/5 Trustpilot Rating from Australian players
All conversations SSL-encrypted
Strict privacy protection policies
Follow-up checks on resolved issues
Personalized VIP host for high rollers
Have your username ready (No account? Provide registered email)
For payment queries – Include transaction IDs
Clear subject lines (e.g., "Withdrawal Delay Inquiry")
Screenshots help – Attach error messages
Browse 300+ articles in our self-service knowledge base
Instant answers to common questions via AI helper
Discuss with other players at forum.won66.com
We continuously improve our services based on player input:
Rate each support interaction (Post-chat surveys)
Monthly feedback draws – Win $500 for detailed suggestions
Whether you need urgent gameplay assistance or have general inquiries, our friendly Australian support team is always ready to help.
Choose your preferred contact method now!