Password Changed Successfully!
Your password has been updated!
At WON66, we strive to provide a seamless and uninterrupted gaming experience. However, we understand that technical issues, network failures, and device disruptions can occur unexpectedly. This Disconnect Policy outlines how we handle game interruptions to ensure fairness, transparency, and peace of mind for our players.
Our goal is to minimize disruptions, protect player outcomes, and ensure that no one is unfairly disadvantaged due to connection issues.
Why Do Disconnections Happen?
Online gaming relies on stable internet connections. While WON66 operates with top-tier technology, disconnections may still occur due to:
These issues are beyond our control, but we have systems in place to ensure fairness when a disconnection occurs.
How Does WON66 Handle Disruptions?
We have built-in security features to ensure that ongoing bets, winnings, and game progress are not lost due to disconnections. If a player is disconnected, our system automatically saves their progress. When they reconnect, they can resume their game from where they left off.
Online Pokies
If a player disconnects while spinning the reels, the game outcome will still be determined by the Random Number Generator (RNG). Once the player reconnects, they can view the result in their game history.
Table Games & Live Casino
For Blackjack, Roulette, Baccarat, or other table games, the system automatically registers the last action before the disconnection. If no action was taken, the game may proceed based on default actions (e.g., a stand in Blackjack).
For Live Casino, if a player disconnects before placing a bet, they must wait for the next round to participate. If a bet was placed, the result will be available in their transaction history.
Sports Betting
If a disconnection occurs before placing a bet, the bet will not be registered. If a bet was successfully placed before the disconnection, it will remain active, and winnings will be processed accordingly.
Auto-Save Feature
Our system ensures that game progress and bet results are recorded in real time. Players can always check their bet history to verify outcomes.
Pending Bets & Settlements
If a bet is placed and the game disconnects before the outcome is determined, the system will complete the bet using the official game result. This ensures that every wager is honored fairly.
Compensation Policy
If a player experiences a game crash or interruption due to a server issue on WON66’s end, we will assess the situation. If the issue is confirmed to be on our side, refunds or adjustments may be made on a case-by-case basis.
Stable Internet Connection
Players should always ensure a strong and stable internet connection before playing. Using Wi-Fi or a wired connection reduces the chances of sudden disconnections.
Update Your Device & Browser
Outdated browsers or operating systems may cause games to freeze or crash. Keeping software updated ensures smooth gameplay.
Clear Cache & Cookies
Excessive cache and cookies may slow down game performance. Regularly clearing browser data can improve stability.
Check for Server Maintenance
WON66 occasionally performs scheduled maintenance to enhance security and performance. We always notify players in advance. Checking the announcement section ensures players are aware of any scheduled downtime.
1. What should I do if I disconnect during a game?
Reconnect as soon as possible. If you were playing online pokies, the spin result will be saved. For table games, check your bet history to confirm the outcome.
2. Will I lose my winnings if I disconnect?
No. WON66 automatically records all bet results. Your winnings, if any, will be credited to your account once the round is completed.
3. How can I check if my bet was placed before I disconnected?
Go to your bet history in your account section. Every wager is logged, and you can verify the details.
4. What happens if I disconnect during a live casino game?
Your last action before the disconnection will be applied. If no action was taken, the game may proceed based on default rules (e.g., standing in Blackjack).
5. How does WON66 determine if compensation is necessary?
If a game crashes due to a server issue on our end, WON66 will investigate the affected bets. If a loss occurred due to an internal issue, compensation may be provided.
6. What happens if I disconnect before confirming a sports bet?
If the bet was not confirmed, it will not be placed. If it was confirmed before the disconnection, it will remain active.
7. Can I dispute a lost bet due to disconnection?
Yes. If you believe a disconnection unfairly impacted your bet, contact our customer support. We will review the case and provide assistance.
How Can I Contact WON66 If I Experience a Disconnection Issue?
WON66 provides 24/7 customer support to assist players experiencing technical difficulties. You can reach us through:
What Information Should I Provide When Reporting a Disconnection Issue?
To resolve issues quickly, provide the following details:
At WON66, we prioritize fair play, security, and player satisfaction. While disconnections are sometimes unavoidable, our auto-save technology and transaction logs ensure that every game remains transparent and fair.
To minimize risks, players should ensure a stable connection, updated devices, and cleared cache before playing. If an issue occurs, our support team is always ready to help.
By playing at WON66, you can enjoy one of the best online casino Australia experiences with confidence, knowing that your bets and winnings are securely recorded and protected.
For further assistance, visit our Help Center or contact Customer Support. Happy gaming, and may your next spin be a winning one!
